FAQs

If you are interested in scheduling an appointment, please complete the new client inquiry form here. Once completed, our support team (support@wavesofwellnessstudio.com) will reach out to you via email to go forward with next steps.

If you are scheduled an appointment via online, please ensure that on the day of your appointment, you are in a private space with reliable connection to the internet/cellular.

Please note: Virtual appointments cannot be held while driving, or while at work unless you are in a private/empty space.

Yes! We accept Carefirst/BlueCross Blueshield, Cigna/Evernorth, Johns Hopkins EHP, and United Healthcare. We are not in network with medicaid and community health insurance plans.

If you have questions about your copay, deductible, or your eligibility for coverage for mental health services, you may contact your insurance directly.

If you are insured by an insurance provider other than the ones listed above, therapy will be an out-of-pocket cost for you. We can provide you with the paperwork (superbills) you’ll need to submit to your insurance provider for potential reimbursement. Please note that not all insurance companies and plans reimburse for out of network providers.

We are not responsible for submitting superbills nor are we responsible for determining the amount that you will be reimbursed. You will need to contact your insurance provider to clarify the process for submitting superbills.

Good Faith Estimate

Under the No Surprise Act, you have the right to receive a "Good Faith Estimate" for out-of-pocket costs (this applies to anyone who is insured by any insurance provider other than Carefirst/BlueCross BlueShield, Cigna/Evernorth, or Johns Hopkins EHP). The "Good Faith Estimate" will explain how much your medical care will cost you in the absence of insurance. This will be provided to you within one (1) business day of your first appointment.

We are required by the No Surprise Act to inform you that if you receive a bill that is $400.00 or more of your provided Good Faith Estimate, you may dispute the bill. For more information regarding the No Surprise Act and the Good Faith Estimate, please visit www.cms.gov/nosurprises.

As soon as you receive your new insurance, let your therapist know or contact our support team at support@wavesofwellnessstudio.com

You may always call or email your therapist to cancel or reschedule an appointment. Our office policy is that all cancellations and reschedules must be greater than 24 hours before the scheduled appointment to avoid a fee. There is a $150 fee for late cancellations made less than 24 hours notice and for missed appointments with no advance notification that is charged to the client. Insurance cannot be charged for this fee.

Each of our therapists utilizes their own methods and strategies for counseling. We have a registered art therapist, trained and certified trauma therapists, therapists that use cognitive behavioral therapy and dialectic behavior therapy, as well as internal family systems, and additional modalities, for example. If you are seeking a specific method or approach, please note this request within the new client intake form, so that we can place you with a therapist that utilizes those methods.

Private practices typically don’t have set hours. Our therapists work by appointment only, and each therapist sets their schedule. Some work days only, some work nights and weekends. If you need a particular time frame or day of the week, please specifically note your availability within the new client inquiry form.

Each therapist utilizes different strategies to help you achieve your goals, and as no two people are the same, neither are anyone’s goals and rate of progress. It is difficult to place a finger on how long the counseling process takes, as it depends on each person’s history, level of motivation, and the work they put into it. Therapy isn’t alway easy, and it can be rewarding!

Overall, initial intake appointments are typically 55-60 minutes long, with all other sessions ranging from 45-55 minutes. Length of sessions can also be discussed with your therapist.